Date Updated: 23/05/2024
Bob Maxwell and Julian Pitts were appointed as Joint Administrators over Hamsard 3225 Limited trading as ‘CLC Finance’ (“the Company”) on 8 August 2023. The Joint Administrators act as agents of the Company and without personal liability.
The Company provided lending services to the UK consumer market. Should you have any queries please contact the Joint Administrators via email at clcfinance@btguk.com.
Q – What is an Administration and the role of the Joint Administrators?
A – An Administration is an insolvency process used by companies that are unable to pay their debts as they fall due. An automatic moratorium has been placed over the Company as a result of our appointment. This means that no creditor can take legal action against the Company (to include taking action against its assets) except with leave of the court or the permission of the Administrators.
An Administrator’s role is to realise the assets of the Company and distribute them for the benefit of creditors. The Joint Administrators will provide regular updates to creditors.
Q – Who are the Joint Administrators?
A – Bob Maxwell and Julian Pitts were appointed as Joint Administrators of the Company. The Joint Administrators are qualified insolvency practitioners, regulated by the Institute of Chartered Accountants in England & Wales.
The Joint Administrators act independently of both the Company and the directors for the benefit of all creditors.
Q – What is my position if I am owed money by the Company?
A – If you are owed money by the Company you will be classed as a creditor and will have a claim in the insolvency procedure, notice of which will be sent under separate cover by the Joint Administrators shortly after their appointment. If you have not received a copy of this notice please contact the Joint Administrators via email at clcfinance@btguk.com to ensure we have your contact details.
Q – How much money am I going to get back, and when?
A – This will be dependent on asset realisations. The Joint Administrators are now working hard with various stakeholders to maximise realisations. Unfortunately, at present we are unable to estimate what payment will be available to creditors of the Company and when.
Q – What should I do if I have information about the Company?
A – The Joint Administrators would welcome any useful information in relation to the Company which may assist us. Please provide any useful information via email at clcfinance@btguk.com.
Q – What can I do if my question has not been answered?
A – Please contact the Joint Administrators at clcfinance@btguk.com for any additional queries you may have.
Please note that we are expecting a large volume of queries and you therefore may not receive an immediate response but we will endeavour to get back to you as soon as possible.
Q – What will happen to my data held by the Company?
A – The data will be held by the Company in line with regulatory requirements.
Q – Who do I contact to make a complaint?
A – Please contact us at clcfinance@btguk.com should you wish to make a complaint.
Q – What will happen to the Company?
A – Now the Company is in Administration, the Administrators are winding down operations and collecting in the loan books. No new lending will be provided by the Company.
Q – What should I do if I think I am owed a refund from the Company?
A – Please contact us at clcfinance@btguk.com if you believe you are owed a refund by the Company.
Q – What happens if I haven’t repaid my loan obtained from the Company?
A – In the event you have not repaid your loan by the date of the Joint Administrators’ appointment on 8 August 2023, in relation to your outstanding payments. Please continue to make your agreed repayments as per your existing agreement until the loan has been repaid in full.
The Administration does not change the payment terms and conditions of customers’ loans and these remain the same as and when the loan was taken out.
Please note that if you fail to make repayments as normal without consulting the Company it may impact your credit record.
Q – Am I eligible to make a redress claim?
A – If you believe that you were provided with an unaffordable loan by the Company, you may have an eligible claim against the Company.
If you still have an outstanding balance on your loan, please contact us at clcfinance@btguk.com to discuss your potential claim as this may effect the amount you have to repay to the Company.
In the event that you do not have any outstanding balance on your claim, you will be able to make a claim that would rank as an unsecured claim in the Administration. We are presently unable to estimate whether a payment will be available to creditors of the Company.
Q – I have received confirmation from the Company that my affordability claim has been agreed and the amount I will receive. When will I get this?
A – Agreed claims will first be offset against outstanding loan balances. In the event that your loan balance is zero or there is a balance due to you, it will be considered as an unsecured claim against the Company for the value of the agreed claim.
Q – Will the FSCS pay my claim if the Company cannot?
A – The FSCS do not cover claims under consumer credit agreements so it will not be paid by the FSCS.
Q – What should I do if someone approached me saying they can assist me with making a claim?
A – Customers will not be approached by the Company or the Joint Administrators to assist with the submission of a claim.
You should not provide details of your claim to anyone who approached you if they allege they work for the Company or the Joint Administrators (Begbies Traynor). If you require assistance or are unsure of the origin of the correspondence you have received, please feel free to contact us at clcfinance@btguk.com.
Q – Where can I get additional advice?
A – You can get free advice about how to manage your debts by contacting:
Citizens’ Advice Bureau:
Website: www.citizensadvice.org.uk
Step Change
Telephone: 0800 138 1111
Website: www.stepchange.org
National Debtline
Telephone: 0808 808 4000
Website: www.nationaldebtline.org
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